Shipping & Returns

Shipping Policy

Currently orders are flat rated at $27.50 + GST. Oversized items (<40"x30") have a fixed shipping rate of $57.20 + GST. If you are ordering more than 1 oversized item, email us to receive a shipping discount coupon before you complete your purchase.

Once your order is processed you will receive an email with a tracking number. If you have a question regarding stock or the estimated ship date on a particular product, give us a call and we will be more than happy to assist you. 

 

Returns Policy

We are currently not accepting any returns in light of COVID-19. Thank you for your understanding. 

For an item to be returned it must be within 10 days of purchase, be in the original packaging and not damaged in any way, and must be unused. All parts and accessories must be included. 

If you wish to return an item, contact us to receive an RMA number. Write your RMA number next to our address on the shipping label. Your return will be processed at the closest Moose Mobility service facility. As the customer you are responsible to pay the return shipping fees. 

When we receive the returned item in proper condition, you will be refunded the original paid price, minus a 25% restocking fee, within 15 days. 

Selected items are not eligible for return: 

  • Bathroom Equipment
  • Sale Items
  • Leg Pad Cover
  • Transfer Boards
  • Batteries
  • Electronics 

For warranty, refer to the manufacturer's warranty.